Terms of use
Use ArrivalWise as a planning aid—not an official decision system.
These terms govern use of the ArrivalWise travel-planning service and its voluntary community-reporting features.
Service
Estimates can be wrong
ArrivalWise does not guarantee wait times, admission, connection success, baggage delivery, pickup time or program availability.
Eligibility
Official rules control
Users are responsible for confirming lane eligibility, travel documents, airline requirements and official entry information.
Submitted reports
Contribution license
By submitting a report, you grant ArrivalWise a non-exclusive license to store, validate, aggregate, analyze and use it to operate, secure, improve and commercialize the service, subject to the published Privacy Notice and applicable law.
Acceptable use
No manipulation or re-identification
- Do not submit false reports
- Do not attempt to identify individual travelers
- Do not scrape protected data or defeat access controls
- Do not present ArrivalWise as affiliated with CBP or DHS
Effective date
Effective August 2, 2026
Questions about these terms may be sent to partners@arrivalwise.com. Continued use after a published update means the updated terms apply from their stated effective date, subject to applicable law.
Plan the full arrival—not only the passport-control line.
Set your airport, current terminal, eligible lane and exact traveler type, then build a pickup or connection plan.